We collect personal information about you and your family , names , age, gender ,profession/ working industry , email , contacts , alternate contacts and other details mentioned , in the form at the time of buying the plan .
We deal with various health facilities / medical practitioners , at the time of any services seeking we would share relevant data of you / member to respective medical facility where appointment is fixed to avail services .
They are only provided with limited information they need to fulfill the service.
They agree not to utilise any of the data provided by us for any purpose and would be utilised strictly for fulfilling the appointment service.
If you provide your personal & contact details only to enquire about the plan but didnot buy or requested for a call back / reminder later , then the same would be utilised for the statistics with in the organisation to check the customers response / feedback / give a reminder as per customers wish in future .
When its coming to medical facilities ,We may retain details of your application on our files and may disclose that information to overseas regulators and elsewhere if required. If you are subsequently empanelled / registered with Aarogya India health care services , we will use the information you provide us with for the purposes listed below:
a) Updation of our network list
b)To share your contact details with members, corporates & institutions who wish to access your services through us .
c) Administer and maintain your registration details
If you are registered with Aarogya India Healthcare Services or a member, we will use the information you provide us with for the purposes listed below:
Updation of our database
Administer and maintain your registration details
To maintain and compile health records including preventive health check test reports or any health records and results for internal use however it would not be available in any public domain and would not be shared to any third party unless until if required by customer to avail any services in future .
To maintain it for analytical purposes including to provide necessary consultation/suggestions, if required based on the health reports
In case if members have any grievances in connection with the use of the website, a member may write to the grievance redressal officer at the mentioned id in contact column who is authorized to attend to any user complaints or queries, and may resolve any such matter within 15 working days from date of receipt of complaint made.
We are careful to guard the security of your personal data and the details of any transactions you make with us over the Internet. We ensure this by putting in place and carefully administering a secure IT infrastructure in accordance with industry standards and good practice.
When you have finished your session, please log off website to prevent your details being seen by anyone else.
Card / bank account details
For the purposes of availing of the services offered by company or its group companies, affiliates or third party service providers, you are not required to share any confidential information such as account details, including, but not limited to debit card/credit card details to any third party service providers .In case you are asked to submit your confidential information including bank , credit/debit card , financial details, passwords kindly do not share and inform us immediately via email on the contact column
As part of providing our Services to you, We may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your services / requests
We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, We engage trusted online payment service gateways to perform payment processing and authorisation services (for net banking or credit/debit card validation). Through your use of the Services, you consent to our collection and transfer of your information to our payment service partner gateway websites
it is possible that as our business develops, we might sell or buy other businesses. In such transactions, Customer information is typically one of the transferred business assets. Accordingly, in the event that or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party.
with Secure Sockets Layer (SSL) software , which encrypts all information you input. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.
In case if members have any grievances in connection with the use of the website, a member may write to the grievance redressal officer at the mentioned id in contact column and we resolve any such matter within 15 working days from date of receipt of complaint made.
Please contact your relationship manager for any assistance further or for any clarifications above provided .